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Terms and privacy

This privacy policy explains what information we may collect from you and the purposes for which it will be used. By using this website you give your agreement to the data practices described in this policy.

Changes to this policy

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Who manages this website?

kingstonwellbeingservice.org (KWS) is managed by Camden & Islington NHS Foundation Trust (C&I).

What information do we collect?

We collect the following kind of information from people visiting the website:

  • Feedback (through visitors emailing KWS or completing online forms)
  • Self-referral information (through visitors completing the self-referral form at https://www.kingstonwellbeingservice.org/contact-us/self-referral/)
  • Site usage information, using cookies and page tagging techniques

After we reply to your feedback, a record of your message will be kept for the minimum of time required before it’s deleted. The length of time we keep the information is in accordance with the Department of Health’s retention schedule.


Cookies are small text files that are held on your computer. We use cookies to gather information to help us improve the website.

Find out how cookies are used by KWS and how you can control their use.

How we use your information

Information collected by KWS is used to:

  • Improve the content and design of the website
  • Contact visitors (with their permission)

KWS will never share your information with other organisations for marketing, market research or commercial purposes. KWS doesn’t pass on your personal information to any other website.

Third party content and linking to other websites

This website contains links to other NHS and non-NHS websites. This privacy policy applies to KWS only.

Following a link to another website

When you go to another website, read the privacy policy on that website if you want to know what it does with your information. KWS doesn’t pass on any of your personal information to other websites.

Following a link to C&I from another website

When you come to KWS from another website, the Trust may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to KWS if you want to know about this.

These policies will explain how they collect and use your personal information, and whether they pass this on to websites they link you to.

Third-party website content

We embed external content from third-party websites such as Youtube and Vimeo including cookies. This content is not published on our website. It is delivered using tools and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third-party provider and not ours.

Data Protection Notice

Under the Data Protection Act, KWS must protect any information collected from you. We use leading technologies and encryption software to protect your data, and maintain strict security standards to prevent any unauthorised access to it.

Access to your information

For a copy of any information collected about you through any of the above methods, please email: cim-tr.referralskingstonwellbeing@nhs.net

Changes to this privacy policy

We may make changes to this privacy policy at any time. Changes will be posted here and are effective immediately. You should visit this page regularly so you know:

  • What personal information C&I collects
  • How C&I uses your personal information
  • When (if ever) C&I shares your personal information with someone else